Terms of Service
Article 1 - Identity of the company
Krabzak VOF
Bark 39
9606RB Kropswolde
the Netherlands
T: +31621677093
E: info@krabzak.com
KvK number: 90135636
Article 2 - Applicability
These general terms and conditions apply to every transaction that is concluded between the company and the consumer via the webshop www.krabzak.nl.
The text of these general terms and conditions will be made available to the consumer before the agreement is concluded via this website.
The text of these general terms and conditions will be made available to the consumer before the agreement is concluded via this webshop. This text shall also be made available to the consumer electronically so that it can be stored and printed. At the consumer's request, these general terms and conditions can also be sent by e-mail.
The provisions of these general terms and conditions can only be deviated from if this is expressly stated in writing.
Article 3 - The Agreement
The agreement is concluded at the time of payment of the offer by the consumer, subject to the provisions of paragraph 5 of this article.
The Company will confirm the Consumer's payment via the Website and/or by email. Until the moment of this confirmation of acceptance by the company, the consumer can dissolve the agreement.
The Company shall take appropriate technical measures to ensure a secure web environment and the secure transmission of data.
When the consumer buys a product or service, the company makes the following information available digitally:
• The contact details of the establishment of the company to which the consumer can go with complaints;
• Price including taxes;
•Shipping costs;
• Delivery method
The entrepreneur can - within legal frameworks - find out whether the consumer can meet his payment obligations, or whether there are other facts that are important for a responsible conclusion of the agreement. If, on the basis of this investigation, the entrepreneur has good reasons not to enter into the agreement, he is entitled to refuse the order or to attach special conditions to the execution.
Article 4 - The offer
If the offer has a limited period of validity or is subject to special conditions, this will be explicitly stated by the entrepreneur.
The offer contains a description of the products and/or services offered, so that the consumer can properly assess them. If images are used, they are a true representation of the offer.
Errors or mistakes in the offer, of which it is immediately clear to the consumer that it concerns a mistake or clerical error, are not binding on the entrepreneur.
Article 5 - The price
All prices of the products offered are prices including VAT. If there are any packaging, shipping or other additional costs, these will be mentioned in the ordering process.
The prices of the products and/or services offered will not be changed during the transaction between business and consumer as a result of changes in VAT rates or other changes.
Special offers are only valid for the period stated in that offer.
This listing will be posted on the website related to that special offer. These periods always correspond to each other.
Delivery costs are not included in the price. Krabzak charges the following shipping costs:
- Netherlands € 6,95
- Belgium, Germany, Spain, France, Italy and Luxembourg € 10,00
- Denmark, Austria and Sweden € 10,50
- Ireland and Portugal € 12,00
- Bulgaria, Croatia, Cyprus, Lithuania, Hungary, Malta, Poland, Romania, Slovenia, Slovakia, Finland and Greece € 13.70
Article 6 - Payment
Unless otherwise agreed, the amounts owed by the consumer must be paid prior to the delivery of the goods. Payment will be made with iDEAL.
Article 7 - Right of withdrawal upon delivery of products
The consumer has up to and including 14 days after the day of receipt of the product to dissolve the agreement without giving reasons. This period expires 14 days after the day on which the consumer received the goods. To exercise the right of withdrawal, the consumer must notify the company in writing by post or by email to info@krabzak.com.
If the consumer wishes to make use of the right of return, the product must still be in its original packaging, unopened and undamaged. The consumer returns the product to the company with all accessories supplied and in its original condition and packaging, in accordance with the reasonable and clear instructions provided by the company. If carried out correctly, the consumer will receive the purchase price and the shipping costs within 14 days after receipt of the return shipment.
The consumer can also make use of this right of return if, after opening the product, it appears that the quality is insufficient. The consumer will notify the company of these defects in writing or by e-mail no later than 14 days after receipt of the product. The company will then contact the consumer to provide instructions on how to return.
Article 8 - Costs in case of return
If the consumer makes use of the right of withdrawal, the costs of return will be borne by the consumer at most.
In case of return, the company will refund the purchase price and shipping costs to the consumer. This will take place no later than 14 days after the consumer has indicated in writing that he wishes to make use of the right of withdrawal and has returned the goods to the company intact and in original packaging.
In case of a damaged product due to careless handling by the consumer himself, the consumer is liable for any depreciation of the product.
If the consumer has paid shipping costs for the return shipment, these will only be reimbursed by the company if one or more products in the order are damaged, wrong or otherwise delivered incorrectly.
If the consumer returns the products for any other reason, the shipping costs and all other costs for the return shipment will be borne by the consumer.
Article 9 - Delivery, delivery time and execution
When receiving and executing orders for products, the company will exercise the utmost care.
If delivery of an ordered product proves to be permanently impossible, the Company will endeavour to compensate the consumer to the fullest satisfaction, either by making a replacement comparable item available or by reimbursement of the amount paid.
Unless expressly agreed otherwise, the risk of loss and/or damage to products remains with the entrepreneur until the moment of delivery to the consumer.
The address communicated by the consumer to the company is the place of delivery.
Orders will be shipped to the consumer as soon as possible, but in any case within 10 workingdays. The indicated shipping time is only an indication. After shipment, the consumer will receive a track & trace code by e-mail. If delivery is delayed, or if an order cannot be fulfilled or can only be partially executed, the consumer will receive this no later than one week after placing the order.
The maximum delivery time is 30 days, unless otherwise agreed. If this delivery time is not feasible, the consumer will be informed in good time and the consumer has the option to dissolve the agreement or agree on a new delivery period. Amounts already paid will be refunded to the consumer within 30 days in the event of rescission.
As soon as the products to be delivered have been delivered to the specified delivery address, the risk of these products passes to the consumer.
Article 10 - Warranty and conformity
Krabzak guarantees that the products and/or services comply with the agreement, the specifications specified on the offer, to the reasonable requirements of soundness and/or usability and the specifications specified on the date of legal provisions existing at the time of the conclusion of the contract.
A warranty provided by Krabzak does not affect the statutory rights and claims that the consumer can assert against Krabzak on the basis of the agreement.
Any defects or incorrectly delivered products must be reported within 2 months after discovery of the defect to be notified to Krabzak by e-mail (info@krabzak.com).
Krabzak is never responsible for the ultimate suitability of the products for each individual application
by the consumer, nor for any advice on the use or application of the products.
The warranty does not apply if:
- the consumer has repaired and/or processed the delivered products himself or has had them left by others to repair and/or edit;
- the products supplied have been exposed to abnormal conditions or are otherwise carelessly have been treated or in violation of the instructions by Krabzak.
Article 11 - Complaints procedure
Up to and including 14 days after the day of receipt of the product, the consumer has the opportunity to submit a complete and clearly defined complaint to tKrabzak about the performance of the agreement.
Krabzak will process and respond to submitted complaints as soon as possible, in any case within a period of 14 days from the date of receipt.
If a complaint requires a foreseeably longer processing time, Krabzak will respond within the period of 14 days with a confirmation of receipt and an indication of when the consumer can expect a more detailed answer.
Article 12 - Additional provisions or provisions that deviate from these general terms and conditions
Additional provisions or provisions that deviate from these general terms and conditions may not be to the detriment of the consumer and must be recorded in writing or in such a way that they can be viewed and stored by the consumer in an accessible manner.
Article 13 - Intellectual property
The consumer expressly acknowledges that all intellectual property rights of displayed information, communications or other expressions with regard to the products and/or with regard to the website are vested in Krabzak, its suppliers or other rights holders.
Intellectual property rights are understood to mean patent, copyright, trademark, design and model rights and/or other (intellectual property) rights.
The consumer is prohibited from using, including making changes, the intellectual property rights as described in this article, such as reproduction, without the express prior written consent of Krabzak, its suppliers or other rights holders, unless it concerns purely private use in relation to the product itself.
EU - Registered Design Patent on all Krabzak products
Article 14 - Modification of the general terms and conditions
Krabzak reserves the right to change or supplement these terms and conditions from time to time. The consumer will be informed of these changes.
Article 15 - Applicable law
Agreements between the entrepreneur and the consumer to which these general terms and conditions apply are exclusively governed by Dutch law.